Privacy Policy

Xin Da Spinning Technology Sdn. Bhd. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.xindafiber.com.my/ or interact with us.

1. Collection of Personal Data

We may collect personal data from you when you contact us via our website, email, WhatsApp, or phone. The types of personal data we collect may include, but are not limited to:

• Identity Data: Name, company name, and job title.
• Contact Data: Phone number, email address, fax number, and billing/mailing address.
• Transaction Data: Details about products you have purchased or inquiries you have made (e.g., orders for 3D hollow staple fiber).
• Technical Data: IP address, browser type, and cookies (if applicable) when you browse our website.

2. Purpose of Collection

We collect and process your personal data for the following purposes:

• To respond to your inquiries regarding our polyester staple fiber products.
• To process and deliver your orders.
• To issue invoices, receipts, and other administrative documents.
• To improve our website, products, and customer service.
• To comply with legal obligations and regulatory requirements in Malaysia.

3. Disclosure of Personal Data

We value your privacy and do not sell or trade your personal data to outside parties. However, we may disclose your data to the following third parties strictly for the purposes listed above:

• Logistics Partners: To facilitate the delivery of goods to your location.
• Service Providers: IT service providers (such as our web hosting provider) or professional advisors (auditors, lawyers).
• Legal Authorities: If required by law or court order.

4. Security of Your Data

We implement reasonable physical, electronic, and procedural safeguards to protect your personal data against unauthorized access, misuse, loss, or alteration.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights (Access and Correction)

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate, incomplete, or outdated data.
• Withdraw your consent for us to process your data (subject to legal or contractual restrictions).

To exercise these rights, please contact us using the details provided below.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: